Delivery & Returns Policy
We have three levels of delivery service to destinations anywhere within Australia.
Upon completion of your purchase, our team will organise for your product to be dispatched within 1-2 business days. Just to keep you in the loop, we'll notify you when your product is dispatched.
We may require a signature upon delivery, so please have someone at the delivery address to take receipt of your product/s. But don't worry if you're not home when the product/s are delivered. Our courier will leave a card at your home advising you that an attempt has been made to deliver your product with instructions on where the product has been left or instructions to arrange redelivery.
Oola is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn't available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
ReturnsFrom time to time, you may purchase a product that you don’t wish to keep.
To provide you with an exceptional shopping experience, Oola offers you a 60-day Return Policy.
This means that you can return your product within 60-days of purchase and receive a full refund.
To return your product and obtain a refund, please email us at firstname.lastname@example.org. Include the following information in your email:
- Order number. This may be found on your confirmation email.
- Name of item, especially if your order contained multiple items.
- Reason for return.
- Place the item(s) you wish to return in secure packaging. Please note that the item must be in undamaged condition for you to be able to return it.
- Once we receive your returned items, we’ll send you an email informing you they have arrived safely at our warehouse. Our Returns Team will then inspect all returns to ensure they are in undamaged condition.
- Our Returns Team pass on details for all customer refunds every day, however, please allow an extra 2-10 days for the refund to appear on your credit card or PayPal account.