Privacy Policy

Oola values your privacy and takes great care protecting the information you provide us.

Collection of Personal Information

When you create a Oola account, the personal information we collect may include your:

a) Name
b) Delivery Address
c) Email Address
d) Telephone Number
e) Mobile Number

The personal information we collect from you will be used in some or all of the following ways:

a) To deliver the products you have purchased via the Oola website
b) To communicate with you during the delivery process of the product and for customer support purposes
c) To provide you with relevant product information
d) To aid Oola in the development of new products and services
e) To optimize the site and your shopping experience

When you become a registered user of the Oola website, we'll also use your personal information to send you marketing or promotional information from time to time. You can opt out of receiving marketing information from Oola at anytime by using the unsubscribe function within the electronic marketing material.

Updating Your Personal Information

You can update your personal information anytime by accessing your account via the Oola website. Use your email address and password to amend your account details.

Security of Your Personal Information
We assure you that all information we collect will be safely and securely stored.
We protect your personal information by:

a) Restricting access to personal information
b) Maintaining technology products to prevent unauthorised computer access
c) Securely destroying your personal information when it's no longer needed for our record retention purposes

When purchasing from Oola, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us at service@oola.com.au.

Disclosure of Personal Information

We value our customers and will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from the Oola website.
There may be some exceptional circumstances for disclosing your personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.
Oola is committed to complying with the Privacy Act and the National Privacy principles.

Complaints About Breaches of Privacy

If you believe that your privacy has been breached by Oola, you can contact us at service@oola.com.au and all attempts will be made to resolve the matter.

Collection of Computer Data

When you visit Oola.com.au, whether as an acount holder or a visitor, our servers and our google analytics setup automatically records information that your browser sends whenever you visit a website.
This data may include information such as your computer’s Internet Protocol address, browser type or the webpage you were visiting before you came to our site, pages of our site that you visit, the time spent on those pages, information you search for on our site, access times and dates, and other statistics.
We don't treat the data collected as personal Information or use it in association with other personal information, though we may aggregate, analyze and evaluate such information to better tailor or improve the services or products provided.